书写英文商业信件 - 实用片语 - Yours faithfully 或是 Yours sincerely?

开首语

为什么我们要为商业信件或电邮设开首语？

-提及先前的通信作为参照；
- 说明您是如何如得知收信人的姓名/地址；
-说明您为何写信予收信人。

10个恰当的开首语：

With reference to your letter of 8 June, I ...

I am writing to enquire about ...

After having seen your advertisement in ... , I would like ...

After having received your address from ... , I ...

I received your address from ... and would like ...

We/I recently wrote to you about ...

Thank you for your letter of 8 May.

Thank you for your letter regarding ...

Thank you for your letter/e-mail about ...

In reply to your letter of 8 May, ...

结尾语

为什么我们要为商业信件或电邮设结尾语？

-提及日后的事情作为参照；
- 重覆表示歉意；
- 给予帮助。

If you require any further information, feel free to contact me.

I look forward to your reply.

I look forward to hearing from you.

I look forward to seeing you.

Please advise as necessary.

We look forward to a successful working relationship in the future.

Should you need any further information, please do not hesitate to contact me.

Once again, I apologise for any inconvenience.

We hope that we may continue to rely on your valued custom.

I would appreciate your immediate attention to this matter.

在商业信件中，何时写 'Yours faithfully' ？ 何时写 'Yours sincerely' ？

假若您不知道收信人的姓名：

Dear Sir ... Yours faithfully

Dear Madam ... Yours faithfully

Dear Sir or Madam ... Yours faithfully

假若您知道收信人的姓名：

Dear Mr Hanson ... Yours sincerely

Dear Mrs Hanson ... Yours sincerely

Dear Miss Hanson ... Yours sincerely

Dear Ms Hanson ... Yours sincerely

当您写信给好朋友或同事：

Dear Jack ... Best wishes/Best regards

当您写信予整个部门：

Dear Sirs ... Yours faithfully

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