Writing business letters - Useful
phrases: Yours faithfully or Yours
You know how important it is to speak
good English in an international working
environment. If you work for a company
which does business abroad, you probably
read and write a lot of English, too.
Writing, like speaking, is communication.
In our letters and emails we need
to express many things: authority,
gratitude, dissatisfaction, etc. Expressing
ourselves well and with the correct
level of formality is an important
Do you have that skill? Ask
yourself these questions:
Do you present yourself in a professional
manner when you write?
What image do you give to
the people who read your letters and
In short, you want to give a professional
image when you write to your customers
and business partners. To get you
started, we've prepared some lists
of standard phrases. Take a look at:
Why do we need an opening line
in a business letter or formal email?
- to make reference to previous correspondence
- to say how you found the recipient's
- to say why you are writing to the
10 Good Opening Lines:
With reference to your letter of
8 June, I ...
I am writing to enquire about ...
After having seen your advertisement
in ... , I would like ...
After having received your address
from ... , I ...
I received your address from ...
and would like ...
We/I recently wrote to you about
Thank you for your letter of 8 May.
Thank you for your letter regarding
Thank you for your letter/e-mail
In reply to your letter of 8 May,
Why do we need a closing line
in a business letter or email?
- to make a reference to a future
- to repeat an apology
- to offer help
10 good closing lines:
If you require any further information,
feel free to contact me.
I look forward to your reply.
I look forward to hearing from you.
I look forward to seeing you.
Please advise as necessary.
We look forward to a successful working
relationship in the future.
Should you need any further information,
please do not hesitate to contact
Once again, I apologise for any inconvenience.
We hope that we may continue to rely
on your valued custom.
I would appreciate your immediate
attention to this matter.
When 'Yours faithfully' and when
'Yours sincerely' in a business letter?
When the recipient's name is unknown
Dear Sir ... Yours faithfully
Dear Madam ... Yours faithfully
Dear Sir or Madam ... Yours faithfully
When you know the recipient's
Dear Mr Hanson ... Yours sincerely
Dear Mrs Hanson ... Yours sincerely
Dear Miss Hanson ... Yours sincerely
Dear Ms Hanson ... Yours sincerely
When addressing a good friend
Dear Jack ... Best wishes/Best regards
Addressing whole departments:
Dear Sirs ... Yours faithfully
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