home our courses resources about us
Resources
 
   
 

Telephone language and phrases in English

How to answer and speak on the phone




Answering the phone

  • Good morning/afternoon/evening, York Enterprises, Elizabeth Jones speaking.
  • Who's calling, please?


Introducing yourself

  • This is Paul Smith speaking.
  • Hello, this is Paul Smith from Speakspeak International.


Asking for someone

  • Could I speak to John Martin, please?
  • I'd like to speak to John Martin, please.
  • Could you put me through to John Martin, please?
  • Could I speak to someone who …


Explaining

  • I'm afraid Mr Martin isn't in at the moment.
  • I'm sorry, he's in a meeting at the moment.
  • I'm afraid he's on another line at the moment.


Putting someone on hold

  • Just a moment, please.
  • Could you hold the line, please?
  • Hold the line, please.

Problems

  • I'm sorry, I don't understand. Could you repeat that, please?
  • I'm sorry, I can't hear you very well. Could you speak up a little, please?
  • I'm afraid you've got the wrong number.
  • I've tried to get through several times but it's always engaged.
  • Could you spell that, please?


Putting someone through

  • One moment, please. I'll see if Mr Jones is available.
  • I'll put you through.
  • I'll connect you.
  • I'm connecting you now.


Taking a message

  • Can I take a message?
  • Would you like to leave a message?
  • Can I give him/her a message?
  • I'll tell Mr Jones that you called
  • I'll ask him/her to call you as soon as possible.

 

 
   

Home | English grammar exercises | Vocabulary and grammar resources | English grammar rules